FAQ

Frequently Asked Questions

• Some designs only have one picture while others have multiple.  Why is this?
  • I have personally made most of the designs available on my website (have not had occasion to make all 50 States, for example).  However, I am not the best at remembering to take pictures before selling.  Sometimes, there is a glare as well (I'm not a professional photographer & sometimes struggle with taking pictures that are good representations of the shadowboxes).
  • The main photo for each design is the "artist rendition" & suggested colors.  Any additional pictures are of actual shadowboxes I have created & the colors may vary.
  • If you prefer the color in any picture OTHER than the main picture, please be sure to email me at stephanie@cityandseacollections.net.
  • Sometimes, I use a patterned cover page on design.  That particular pattern may or may not be available at the time of your order.
• Do you do custom work?
  • While I am generally a creative & artistic person, I currently do not have the computer skills to create my own patterns.  All of my patterns have been purchased from individual artists (with a commercial/resale license).  
  • I CAN sometimes remove certain elements & I am able to change the color of most designs, but not necessarily some elements (depends on what else is on a particular layer).
• Shipping Policies
  • I offer flat rate shipping & generally use recycled boxes for shipping to cut costs.  I am not trying to upcharge on shipping.  Although the completed shadowboxes are not heavy, they are considered an "oversize" package based on the dimensions of the shipping box, which increases the rate.
    • 1 shadowbox flat rate is $10
    • 2 shadowboxes flat rate is $15
    • 3 shadowboxes flat rate is $19
    • 4 shadowboxes flat rate is $22
    • if you are ordering more than 4 shadowboxes, please contact me at stephanie@cityandseacollections.net for a shipping quote.
• Return Policy
  
  
  • Returns accepted for 14 days after delivery
  • Customer is responsible for return shipping
  • No restocking fee
  • No "final sale" items
• I'm looking for a particular subject, but not seeing it in your catalog.
  
  • Shoot me an email at stephanie@cityandseacollections.net!  I frequently buy patterns, but sometimes it takes me a while to get them on my website.  I am also willing to purchase a pattern (in most cases) to make the shadowbox of your dreams!  Also, try searching by keyword.
• I want my design in a different color, but the only color options offered are black & grey?
  
  • The black & grey color options are for frame color only.  "Grey" is the color designated by the manufacturer, but it actually more of a wood-look that has a grey tone to it.
  • If you desire different color/s for your shadowbox, please email me at stephanie@cityandseacollections.net.  Otherwise, your shadowbox will be created using the colors as they appear in the first photo of each design.
• What is your process?
  • Each layer of a design is individually cut using a machine.  Some layers then have foam tape strategically hand-placed on the back of the page.  All layers are then placed in the frame.  Each individual shadowbox can take up to 2.5 hours to create, but this varies by number of layers, intricacy of the design & foam tape placement.
• Do you do any different sizes than 8" x 8"?
  • Many designs are available on a 5" x 5" canvas with an "raw" wood easel (which can be painted a complimenting color upon request at no additional charge).  Some designs have intricate cuts that are not suitable for this size.  Please contact me at stephanie@cityandseacollections.net for more information.
• I saw you at an event, but can not find a particular design you had at the event?
  • Sometimes, I create certain designs for certain events that have a theme.  I also frequently purchase new designs but do not immediately update my website.  Send me an email with either a picture of the design or a description.  I will reply with a picture to make sure we are talking about the same design.  stephanie@cityandseacollections.net